At RS Industrial, excellent customer service is the core of our business. Our team is driven by a group of dedicated individuals that consistently go above and beyond for our customers. We believe that trust is the foundation of any good relationship, so we listen to our customers’ needs and provide quality solutions to strengthen that trust.
With a combined experience of over 40 years, our customer service team has the expertise to handle all of your supplier needs.
We pride ourselves on making sure you get your product when you need, so we ship most orders same day.
We monitor your order from the time we receive it until it arrives at your facility, ensuring your shipment stays on schedule every step of the way.
Our customer service team is available around the clock 24/7 to ensure you get what you need, when you need it. We know how frustrating it can be to reach an automated machine or directory when you contact your supplier. That's why you'll immediately speak to a live, experienced representative when you contact us. Our representatives are trained to answer your questions and provide one-on-one support.
What sets us apart from our competitors? We have a real passion for serving our customers, which is evident in every interaction we have with them.
Need product in a pinch? We have emergency couriers ready to ship at a moment's notice. We know downtime isn't an option for you and your clients, so we do what it takes to make sure your needs are met.. From staying after hours to get a shipment out the door to driving the shipment to the shipping terminal ourselves, we do everything in our power to keep your operations running smoothly.
Imagine placing an order with your supplier and having it ship the same day. We ship most, if not all orders the same day we receive them. When you order from us, you can be confident that we'll do what it takes to ship your product fast.
Based on the quantity and frequency of your ordering, we will stock the product you need, when you need it. This prevents product from sitting on your inventory floor for an extended period of time, taking up valuable space in your warehouse. We keep inventory stocked to reduce your lead time.
We only work with the most reliable and reputable truckload carriers in the industry, We minimize your cost by negotiating with these trusted carriers to secure highly competitive shipping rates. Same day shipping without the high cost? It is our mission to provide phenomenal service to help your business thrive and succeed.
There's a lot that goes on behind the scenes when you place an order with us. After you place your order, we'll give you peace of mind with our speedy order confirmation and prompt and accurate invoicing. Our goal is to provide a friendly, fast and error-free experience from start to finish.
We monitor your order from the time we receive it until it arrives at your facility, ensuring your shipment stays on schedule every step of the way. But isn't this the same order tracking that most companies offer? This isn't the case! We have an internal order monitoring system that is unlike your standard order tracking via carrier. This allows us to more accurately keep track of your shipment's location to guarantee it will arrive when it should.